Getting Started

Do I need a prescription to order Medifast?

No—Medifast meals and shakes are pre-portioned meal replacements, not medication. Although Medifast does offer specialty products for individuals with particular medical conditions like diabetes, these do not require a prescription either. It is recommended that you discuss your diet plans with your personal physician before and during program participation.

Can my teenage son or daughter go on Medifast?

Yes—Medifast for Teens is specially designed to meet the needs of boys and girls 13 to 18 years old. The plan is easy to implement and follow and emphasizes unlimited fruits and vegetables and portion-controlled eating at regular intervals throughout the day.

What steps do I take to begin the Medifast program?

Consult with your physician or qualified medical practitioner prior to beginning (and throughout the course of) any weight-loss program.  It’s advisable to order at least a 2-week initial supply of Medifast Meals before you start (a 4-week supply is optimal), then continue ordering on a monthly basis. Schedule your re-orders at least one week in advance so you don’t run out of Medifast Meals.

How much weight will I lose each week?

Studies show that most people lose an average of 2-5 lbs per week on Medifast. Individual results vary and depend on a number of factors such as your weight when you start the Medifast program; your weight loss target; how much you exercise; what, if any, kinds of medical conditions you have; any medications you are currently taking; and how well you follow the diet plan. In addition to loss of pounds, you can measure your success in inches (off your waistline, for example) and how well your clothes fit.

How quickly will I receive my Medifast order?

All orders are processed within 24 hours and shipped the next business day. Medifast offers a number of different shipping options depending on how quickly you wish to receive your order.

  • Standard shipping takes 5 to 7 business days; for an additional charge, expedited shipping will get your order to you in 3 to 4 business days.
  • V.I.P. Membership orders of $200 or more (total after coupons and discounts) get FREE standard shipping anywhere in the U.S.
  • Non-V.I.P. Membership orders of $275 or more (total after coupons and discounts) get half-price standard shipping anywhere in the U.S.
  • For $9.95, you can select MedifastTrack Expedited Processing during checkout and your order will be rushed to the front of the line!

What if I order something and don’t like it?

Medifast is committed to your satisfaction and offers both a 30-Day Money Back Guarantee and a generous exchange policy. You can receive a refund of the purchase price on any unopened, unused boxes returned and postmarked within 30 days of purchase (applies to most consumable products and blenders only; shipping charges are non-refundable.)

If you are not satisfied with a Medifast Meal (meal replacements produced in boxes of 7 servings), you may exchange up to 10 boxes of Medifast Meals within 30 days from the date of purchase for another Medifast Meal. If you are not satisfied with any other product, you may exchange up to 10 boxes of product within 30 days from the date of purchase for another product of the same price.

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